Privacy Policy
Last updated on 01 May 2022
INTRODUCTION
When you use TN Meter Auto App, you trust us with your information. We are committed to keeping that trust.
That
starts with helping you understand our privacy practices.
This policy describes the information we collect,
how it
is used and shared, and your choices regarding this information. We recommend that you read this, which
highlights
key points about our privacy practices (including what information we collect, when we collect it, and how
we use
it).
CONTACT DETAILS
If you have any queries or requests concerning this privacy policy or how we handle your data more
generally, please
get in touch with us using the following details.
By contacting our Rider Support team at: meterautotn@gmail.com
INFORMATION THAT WE COLLECT ABOUT YOU
We collect your information in a variety of ways, such as when you apply to be a TN Meter Auto Partner
driver
and when you use the TN Meter Auto Partner App. More details about how your information is collected are
listed
below.
Your rider application and account set up
- When you apply to ride with TN Meter
Auto
Partner Program, we ask you to provide information about yourself including your name, contact details,
vehicle
type, date of birth, address, your right to work, and whether you have any unspent criminal convictions.
- During the application process, we (or a
third
party) will ask you to provide further information and documents, such as a copy of your passport and
proof of
address for criminal background checks and right to work checks. If you are required by applicable law
to have a
licence or insurance for your vehicle type, we’ll also ask you to provide evidence that you’re compliant
with
this law, as well as your vehicle registration details. We will track the progress of your application
and
record the results of your criminal background check.
Payment and ride planning
- We record your rides, your earnings
obtained via
the TN Meter Auto Partner App, your calculated fees and associated fee statement (if any).
- We collect your most recent activity
relating to
your presence and whether you’ve avoided late cancellations.
Your location
-
When you request to use a
location-based
function in the TN Meter Auto Partner App, for example when you want to be online to receive orders,
we
access your location from your device in order to provide this functionality. This includes when you
opt to
use these functions whilst your status is set to “”offline” i.e. not available for orders. If you do
not
want us to view your location when you are “offline”, please do not request these functions.
-
When your status is set to “online”
(i.e.
available for orders) on the TN Meter Auto Partner App, we intermittently collect your location
data. If
you do not want us to view your location, please change your rider status to offline, but please
note that
you will need to be online for the TN Meter Auto Partner App to allow you to be offered and/or
complete
orders.
Your use of the TN Meter Auto Partner App and
Partner Support
-
When you use the TN Meter Auto Partner
App
we collect information about your usage of the TN Meter Auto Partner App, including about your rider
status and (when online) your order progress swipes.
-
When you interact with our rider
support
function via email, phone, post, chat or on the TN Meter Auto Partner App (“Support”) or Customer
Services, including when you report any incident, our team may collect and use information about
you. Your
communications with us will be collected and used for analysing the issue and to provide better
service to
the partner and other parties involved. If you contact TN Meter Auto Support by phone, your calls
may be
recorded for internal Support training and improvement purposes. Your data will be processed outside
of
United Kingdom. We may share your data with any other third party which works with us on TN Meter
Auto
operation
Cookies
-
We use cookies or other similar
technologies to
enable auto-login for you into the TN Meter Auto Partner App, for API authentication and to obtain
technical information about your device that may affect the technical functionality of the TN Meter
Auto
Partner App, for example, certain characteristics of and performance data about your device, TN
Meter
Auto Partner App and operating system, including your device type, network connection type, app
version,
phone language, screen size and platform.
-
You have the right to use your device
settings
to reject or remove these functional technologies, however please be aware that if you do this, the
TN
Meter Auto Partner App will not function correctly and you will not be able to carry out your
services as a
rider with TN Meter Auto.
Information about your services
- We may receive information about your
services or
any incident you may have been involved with our customers, other riders or members of the public.
- We may collect information about you from
the
feedback you send us or provide to us through focus groups or surveys.
- When you use websites or applications of
third
parties in connection with your services for TN Meter Auto, including during the application and
onboarding
process, those sites or applications may collect and process your information independently of TN Meter
Auto. We recommend that you check their privacy policies to understand how they process your personal
data.
Transaction Information
- We collect transaction details related to
your use
of our services, including the type of services you requested or provided, your order details, delivery
information, date and time the service was provided, amount charged, distance traveled, and payment
method.
Additionally, if someone uses your promotion code, we may associate your name with that person.
Device Information
- We may collect information about the
devices you
use to access our services, including the hardware models, device IP address, operating systems and
versions,
software, file names and versions, preferred languages, unique device identifiers, advertising
identifiers,
serial numbers, device motion information, and mobile network information.
Communications data
- We enable users to communicate with each
other
through the app, websites, and other services. For example, we enable drivers, and partners and
recipients, to
call or text each other (in some countries, without disclosing their telephone numbers to each other).
To
provide this service, TN Meter Auto receives some information regarding the calls or texts, including
the
date and time of the call/text, and the content of the communications. TN Meter Auto may also use this
information for customer support services (including to resolve disputes between users), for safety and
security
purposes, to improve our products and services and for analytics.
USE OF YOUR INFORMATION AND WHY
- We will only process the data we collect
about you
if there is a reason for doing so, and if that reason is permitted under data protection law. We will
have a
lawful basis for processing your information if: we need to process your information for the performance
of a
contract with you, or at your request before we enter into a contract; we have your consent; we have a
justifiable reason for processing your data; it is in the public interest for us to process your data;
or we are
under a legal obligation to do so.
-
We also process your data where we have
a
justifiable reason for doing so. We have listed these reasons below:
To communicate with you
- to help you to complete your
partner
application;
- to contact you for your feedback
on your
rider experience;
- to inform you about opportunities
to make
more money in connection with the services you provide, such as by riding at certain times or by
referring your contacts as riders
For our onboarding and delivery
operations
- to perform right to work, driving
licence
and insurance checks, and to audit and store evidence of these, to ensure that you are legally
compliant
when providing the services and to comply with our internal policies, protect our reputation and
mitigate our legal risks
- to make the most efficient
decisions when
offering you orders based on factors like your location, and your “Statistics” data. Data
protection law
describes this as profiling
- to enable you to use or benefit
from an
insurance policy
- to enable our Rider Support, tech
and
engagement teams to help you with any issues, enquiries or complaints efficiently and
effectively,
including to fix any bugs or other technical issues in the Rider App using technical information
relating to your device
- to provide TN Meter Auto services
and
a positive experience to our customers and Partners, such as by providing live order progress
updates
using your order progress swipes on the Rider App
To develop our business, systems and
services
- to ensure and improve the
efficiency of
our services, for example to understand from your data (such as your order progress swipes and
other
Partner App usage, feedback you give about orders and your location data) as well as the data of
other
riders, what causes a negative customer or rider experience, inefficient deliveries or damage to
TN
Meter Auto, and use this data to responsibly design, develop and test new tools and processes to
improve
our business, systems and services;
- to analyse data about your rides
to make
certain assumptions about the types of promotional offers that may be particularly beneficial
for you
when providing services to TN Meter Auto. For example, this might result in us sending you deals
relevant to the area where you most often work. Data protection law describes this as profiling;
- to interact with you (such as via
communications or Partner App functionality) to encourage TN Meter Auto’ network efficiency
based on
our analysis of your services;
To protect TN Meter Auto
- for the exercise or defence of
legal
claims and to exercise and protect the rights of TN Meter Auto, Partners, customers, or others,
including determining our liability;
- to investigate any complaints or
incident
reports relating to a rider and to prevent fraud or other misuse of our systems and services;
SHARING YOUR INFORMATION
-
The information we collect about you
will be
transferred to and stored on our servers located within the EU. We are very careful and transparent
about
who else your information is shared with globally.
-
Sharing your information with third
parties: We
share your information with third party service providers who will store your information on their
servers.
The types of third party service providers whom we share your information with includes:
- IT service providers: including
cloud,
software, analytics, communications and data storage providers and SDKs.
- Operational service providers:
including
feedback and survey providers, background and right to work verification and onboarding
providers, our
support service providers, payment providers, user research partners, professional advisors,
financial
services providers and other suppliers, business partners, contractors and subcontractors.
- Partner and customers: we provide
limited
information to Partner and customers whose orders you accept, for the purposes of our
operations.
- Insurance companies: if you decide
to
purchase third party products or services (such as insurance), you or the provider may request
that we
provide your information to the provider to enable them to provide the products, services or
policy to
you, so we will share this information for this purpose. We may also need to share your
information with
insurers to establish whether we are liable for any incident you have been involved in whilst
providing
services to us.
- Media: where we have the legal
right to do
so, such as if you share (including by publishing or causing to be published) any details about
your
rider services for TN Meter Auto which are misleading or inconsistent with our records of your
rider
services for TN Meter Auto, including regarding details about your earnings, we may share your
information (such as in the form of a correction) with the media.
-
In applicable circumstances, we may
also share
your information:
- If our business enters into a
joint
venture with, purchases or is sold to or merged with another business entity, your information
may be
disclosed or transferred to the target company, our new business partners or owners or their
advisors;
- if we are under a duty to disclose
or
share your information in order to comply with (and/or where we believe we are under a duty to
comply
with) any legal obligation or regulatory requirement. This includes where we’re under a legal
obligation
to respond to police data requests or to exchange information with other companies and
organisations for
the purposes of fraud protection and prevention;
- where we reasonably believe that
you or
another person has been harmed or is at risk of harm in connection with your rider services for
TN
Meter Auto;
- in order to enforce our
contractual terms
with you;
- in the event of a dispute relating
to your
services to TN Meter Auto, or to protect the rights of TN Meter Auto, Restaurants partners,
customers, or others, including to prevent fraud; and
- with such third parties as we
reasonably
consider necessary in order to detect or prevent crime, e.g. the police.
RETENTION OF YOUR INFORMATION
- We will not retain your information for
any
longer than we think is necessary.
- Information that we collect will be
retained for
as long as needed to fulfil the purposes outlined in the ‘Use of my information’ section above, in line
with our
justifiable reasons for processing or for a period specifically required by applicable regulations or
laws, such
as retaining the information for regulatory reporting purposes.
- When determining the relevant retention
periods,
we will take into account factors including:
- our contractual obligations and
rights
in relation to the information involved;
- legal obligation(s) under
applicable law
to retain data for a certain period of time;
- statute of limitations under
applicable
law(s);
- our justifiable reasons for
processing
where we have carried out balancing tests (see section on ‘Use of your information and why’
above);
- (potential) disputes; and
- guidelines issued by relevant
data
protection authorities.
- Otherwise, we securely erase your
information
where we no longer require your information for the purposes collected.
- When you no longer partner with us new
information about you will not be collected except for legal purposes or during disputes and any
sensitive data
which we feel is no longer necessary will be erased securely.
SECURITY
- We adopt robust technologies and
policies to
ensure the personal information we hold about you is suitably protected.
- We take steps to protect your
information from
unauthorised access and against unlawful processing, accidental loss, destruction and damage.
- Where you have chosen a password which
allows
you to access certain parts of the Partner App, you are responsible for keeping this password
confidential. We
advise you not to share your password with anyone, other than any substitute you are working with. If
you do
choose to share your password with your substitute, please make sure they are also aware that they must
keep it
confidential and secure and not share it with anyone else.
- Unfortunately, the transmission of
information
via the internet is not completely secure. Although we will take steps to protect your information, we
cannot
guarantee the security of your data transmitted to us; any transmission is at your own risk. Once we
have
received your information, we will use strict procedures and security features to try to prevent
unauthorised
access.
YOUR RIGHTS
Under data protection law, you may have a number of rights concerning the data we hold about you. If you
wish to
exercise any of these rights, please contact us using the contact details set out below. For additional
information
on your rights, please contact your data protection authority.
- The right to be informed. You have the
right to
be provided with clear, transparent and easily understandable information about how we use your
information and
your rights. This is why we’re providing you with the information in this policy.
- The right of access. You have the right
to
obtain access to your information (if we’re processing it). This will enable you, for example, to check
that
we’re using your information in accordance with data protection law. If you wish to access the
information we
hold about you in this way, please get in touch (see Contact Us).
- The right to rectification. You are
entitled to
have your information corrected if it is inaccurate or incomplete. You can request that we rectify any
errors in
information that we hold by contacting us (see Contact Us).
- The right to erasure. This is also known
as ‘the
right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of the
information
that we hold about you by contacting us (see Contact Us). The right is not absolute and only applies in
certain
circumstances.
- The right to restrict processing. You
have
rights to ‘block’ or ‘supress’ further use of your information. When processing is restricted, we can
still
store your information, but will not use it further.
- The right to data portability. You have
the
right to obtain your personal information in an accessible and transferrable format so that you can
re-use it
for your own purposes across different service providers. This is not a general right however and there
are
exceptions. To learn more please get in touch (see Contact Us).
- The right to lodge a complaint. You have
the
right to lodge a complaint about the way we handle or process your information with a competent data
protection
authority (see Complaints).
- The right to withdraw consent. If you
have given
your consent to anything we do with your information (i.e. if we rely on consent as a legal basis for
processing
certain information), you have the right to withdraw that consent at any time. You can do this by
contacting us
(see Contact Us). Withdrawing consent will not however make unlawful our use of your information while
consent
had been apparent.
- The right to object to processing. You
have the
right to raise an objection to certain types of processing, including processing for direct marketing
and
profiling. You can object by contacting us on the details above (Contact Us).
CHANGES TO OUR PRIVACY POLICY
Any changes to our Privacy Policy will be posted to the Partner App and, as appropriate, through
notification in the
Partner App or by email.
This privacy policy was last updated: 15 May 2019